Understanding The 7 Fundamentals of Human Behaviour When Marketing Your Business

Understanding The 7 Fundamentals of Human Behaviour When Marketing Your Business

October 18, 2020

Written by: Jennifer Jimbere | Productivity & Profitability Coach for Business Leaders

So why is Persuasion Marketing so important today? Well, for any business own- er to become successful today, they must provide their prospects with an experience  focused on seven very basic fundamentals. Fail to do this and you will never build the business of your dreams.

Let’s quickly discuss these fundamentals. It’s critical that you commit these to memory and remember them for the rest of your life as a business owner. They’re based on fundamental human nature, and will be as applicable years from now as they were many years ago.

FUNDAMENTAL #1 – EVERYONE WANTS THE “BEST DEAL

Your prospects, no matter who they are or what it is they’re buying, always want the best deal. That doesn’t mean the lowest price, it means the most value for the price they pay. They will gladly pay twice the price, as long as they perceive they’re receiving four times the value when they compare it to the price.

The key words here of course are “perceived value.” So what exactly do prospects value? They value finding the solution to their biggest problem, frustra tion, fear or concern. And that brings us to the next fundamental.

FUNDAMENTAL #2 – CONSIDER MARKETING TO THE NEGATIVE

Never forget that the vast majority of human beings will do anything to avoid pain, but very little to gain pleasure. One of the biggest mistakes I see business owners make every day is they try to market to the positive, and avoid the negative. That is not a good strategy.

Chiropractors keep trying to market wellness to their prospects. Prospects don’t care about wellness, they care about not feeling pain. They care about the fact that they can’t stand up without excruciating pain shooting down their spine. That’s what they will respond to when it comes to marketing.

Prospects don’t want to lose weight in order to feel better and regain their health. They want to lose weight because their doctor told them if they don’t, they won’t live another five years, or they hate the way they look, or the way they’re treated, or the fact that their self-esteem has been damaged. Show them the solution to these so-called “hot button” issues.

FUNDAMENTAL #3 – PROSPECTS BUY BASED ON EMOTION

This is a big one. Human beings make buying decisions based mostly on emotion. They only use logic to justify their purchase. This ties in directly with marketing to the negative. Prospects either want out of pain or they want to avoid pain, and that resonates with them emotionally.

If you were a child psychologist who specialized in helping parents with emotionally disturbed and out-of-control kids, which of the following headlines in an ad would immediately grab your attention? The one that says “I can help you rediscover the joy and happiness your family deserves?” Or, “Would you like a 5 minute solution that will end the yelling, screaming and belligerent attitude of your child forever?”

That’s kind of a no-brainer, isn’t it? Market to the negative, and make it as em tionally compelling as possible. Hit your prospects squarely in their hot buttons, and you automatically make an emotional connection.

FUNDAMENTAL #4 – MAKE YOUR BUSINESS “UNIQUE”

One of the biggest problems business owners face when trying to make that emotional connection is that different prospects have different hot buttons. That’s why it’s critical that you separate your business from your competition. You must find a way to stand out from the crowd. The best way to do this is to create a “niche” market for your business. That means your business has to stop trying to be everything to everyone.

If you were a left handed, blond haired, blue eyed golfer with a horrendous slice, and you decided to seek professional help to improve your golf game, who would you call? The professional with the ad in the paper that says I help golfers improve their golf game. Or the pro with the ad that says I help left handed, blond haired, blue eyed golfers with horrendous slices get rid of their slice permanently within 3 days or you don’t pay. Ok, you would not see the ad get that specific, but you get the point.

That’s what we call a “niche” market, and you will attract every prospect within that niche because you offer what they WANT, not what they need. When you try to be everything to everyone, you’re nothing to no one. When you select a niche market, a niche based on your passion for what you do, you instantly become “unique,” since your competition is trying to be all things to all people.

Prospects are looking for the expert. They demand the best. Positioning your business into its own niche market positions you as that expert. It’s a concept known as preeminence, and it begins to create value for what you do. And speaking of value…

FUNDAMENTAL #5 – CREATE “EXTRAORDINARY VALUE”

Have you ever shopped for something and found yourself looking for the lowest price? Ever wonder why? As we stated earlier, all human beings, no matter who we are or what we do, we all want the best deal. But what is the “best deal?” Is it really the lowest price?

There’s that old saying that you get what you pay for. Would I shock you if I told you that your prospects could care less about price? They shop price because they’re forced to. Let me explain. What prospects really want is the best “value” for the price they pay. They’re more than willing to pay double the price if they perceive that you’re giving them four times the value. Now they know they’re getting the “best deal.”

So then why does price seem to matter so often? It’s because so few businesses are actually “unique.” They all look the same, and they all say the exact same things. They say things like “we’re the best, we have the lowest prices, the high- est quality, the best selection, the most convenient hours and locations and we’ve been in business since _____, insert year.

We call these platitudes, and they mean absolutely nothing to your prospects. That’s because everything just mentioned was about the business, and your prospects don’t care one bit your business. All prospects care about is themselves. They want to know how they will benefit from what you sell. How will their life improve if they purchase your product or service?

If what you sell solves a problem in their life, or if it removes a major frustration, fear or concern, then they see your product or service as “valuable.” Again, we call these problems, frustrations, fears and concerns “hot buttons.”

So after you select your niche market, you must find out what the “hot buttons” are for that niche market. And then ask yourself openly and honestly if your business offers a solution for those hot buttons. If you don’t, you need to “innovate” and create a solution. If you do offer a solution, is it unique, meaning is it really different from your competition, and does it offer extraordinary value? Or is it the exact same solution your competition offers?

If it is, then you and your competition are doomed to forever compete on price. You must “innovate” your business to create a unique, extraordinary solution that separates your business from all competitors. You see, there’s no magic involved in selling. All you have to do is find out what your prospects really “want,” and then give it to them.

Prospects love to buy, but they hate to be sold to. When you know and understand exactly what they want, and then you innovate your business to give them what they want, you make your business the obvious choice for them to buy from. They want to buy what you sell, and don’t need to be sold on anything.

Your job as the business owner is to make sure your business offers them exactly what they want, and that means positioning yourself in a niche market, and then innovating your business to give that niche exactly what they’re looking for. That creates “extraordinary value.”

FUNDAMENTAL #6 – BE ABLE TO COMMUNICATE YOUR UNIQUENESS AND EXTRAORDINARY VALUE

I can help with this and we can partner together in these 3 ways to work with me.

That’s what you can make when you get this right. We have had clients make huge impact on their incomes within sixty days of developing their highly compelling elevator pitch. But again, that pitch has to highlight the way you overcome their hot buttons in a unique way that offers extraordinary value. When you say your elevator pitch to a prospect, and they respond by saying “how do you do that?” then you know you have a terrific elevator pitch.

You must create a highly targeted, laser-focused message aimed specifically at the prospects in your niche market so you can tell them you have exactly what they want. We refer to this message as your “elevator pitch.” It’s basically a ten to thirty second mini-commercial for your business. We often refer to this as your “million dollar message.”

FUNDAMENTAL #7 – PROSPECTS BUY WHAT THEY WANT, NOT WHAT THEY NEED

This is another big one to never forget. This one ties back to the fact that prospects buy based on emotion and they only use logic to justify their purchase. When you “need” something, you’re drawing a logical conclusion. The problem is this. Prospects may or may not buy what they “need”, but they always buy what they “want.” Where needs are based on logic, “wants” are based on emotion. Here’s an example.

You look at your 3 year old car and notice the tires are almost worn slick. So logically you say to yourself, oh no, I need new tires. Oh heck, they’ll last a few more months. Even though you need new tires, you don’t want them. Why? They’re not cheap to replace, it’s inconvenient for you to take the time to hunt for the best deal on tires, then you have to make an appointment to have them changed, and then there’s the inconvenience of having to have it done while you wait two hours for the work to be completed. In short, it’s a hassle.

Now consider this scenario. You just purchased a brand new car, and as you’re leaving the dealership, you see the same car you just bought with a new style of tire on it that really compliments the car. In fact, it doubles the beauty of the car. You “want” those tires.

Even though they’re twice as expensive as the ones you have already purchased, and the hassle factor is the same as the first scenario, you WANT those tires, and so you will have them. The first situation involved logic, and the second situation involved emotion. So never forget that prospects buy what they want, not what they need. It all goes back to emotion. If you can create marketing messages that hit these major fundamentals, you will absolutely dominate your competition.

To make this really simple, remember this one important fact. Marketing is a sci- ence. And like everything in science, there’s a very simple equation that, when followed, will always produce the right result. That equation is known as the Marketing Equation.

The Marketing Equation can be broken down into four basic components. Would you like to work on those together?

Accelerate is our signature program for those who are committed to their success!

We work with highly educated, growth focused action takers. 
JCC Accelerator Program is designed as a multi-disciplinary support system for business leaders who are dreaming boldly and taking action. Those who believe in possibility and know they are creative, capable, wise and good and that what they want to create is available to them.

You are ready to create the conditions for success and take it to the next level. I am committed to positively affecting you and your bottom line. With more than 2000 logged coaching hours, 250 Coach training hours and 13 degrees and certificates, I am well qualified to support you. My education is just the beginning, I have spent decades preparing to support you in the moment. Who you partner with matters. Having someone who can recognize when you need to shift, can mirror proven ways to improve your positive emotions will improve your productivity and profitability.  


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This week over on my Facebook Business Page we will be talking about Consistency. Be sure to join the 2520+ amazing professionals who are part of the JCC Facebook Community where you’ll find a ton of useful insights, tips, and original content that is sure to help you succeed! Click here to join. This week, I have a special offer for those that book in a Java with Jen, they will receive a complimentary Extended DISC assessment.

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