Extended DISC tools help us to understand that people are different. Customers do not want to be treated the same. Employees do not have the same customer service strengths. The best strategy is to go beyond the service guidelines and recognize the behavioural styles of the customer and the employees to improve customer service. Learn more about how Extended DiSC can improve customer service.
Traditional employment paradigms are slowly disappearing from workplaces. Concepts such as the agile work environment, activity based workplaces and a contingent workforce, might better describe the current landscape. Learn more about how creating and agile work environment can support your business growth.